Frequently Asked Questions

Below and some of the most frequent questions we are asked and their answers.  If your query is not answered here, please do not hesitate to contact us and we’ll do our best to help.

Coronavirus (COVID-19)

We have also been working hard during lockdown to prepare our office and staff for returning to work.  In view of the relaxation of some regulations we are pleased to announce that we are officially open and are now able to offer face to face screened appointments in addition to telephone and video conferencing such as Zoom, Microsoft Teams and other secure channels of communication – whichever our clients prefer.

All clients, existing and new should continue to contact us by telephone on  0161 624 5614 or by email, direct to the member of the team dealing with your matter.  If you have a new enquiry, you can use our Contact Form on our Get in touch page.

We continue to offer all our legal services and ask that you email or speak to us for further information and guidance.

Where are you?

We are located on 34/36 Clegg Street,  Oldham  OL1 1PS, just opposite Parliament Square.  If you need directions please do not hesitate to contact us on 0161 624 5614.  You may also find the Directions page on our Get in Touch page helpful.

What are your opening hours?

We are open Monday to Thursday from 09.00 till 17.30 and Friday 09.00 till 17.00.  We are also open on Saturday mornings from 09.00 till 12.00, which is ideal if you wish to call into the office to return paperwork or have your identification certified.  COVID-19 – Please note that our office will remain closed on Saturday until further notice.  You can continue to post documents through our signposted mailbox which is located on our building further up Clegg Street or if we do not require the original document, you can scan and return documents by email.  

Do I need an appointment?

We ask that you always make a appointment as it is not always possible to see clients who call into the office without an appointment.  COVID-19 – Please note that at present we ask that you make a prior appointment for a face to face screened appointment.  Please contact us for more details. 

Do you have parking?

We don’t have a visitor car park, however, there is plenty of parking available at the top of Clegg Street at Spindles Town Centre Square Car park and there are also a couple of Disabled Badge holder parking bays just further up Clegg Street, opposite our office.

How do I pay? Do you accept credit/debit cards?

We accept payment by cheque, bank transfer and also by debit and credit card, either in person or over the telephone.  Ideally we ask that you contact us by telephone to make a card payment as a prefered contactless method.  Please note that we will refrain from providing our bank details at the outset of the transaction to help combat cybercrime.

Disabilities and special requirements.

If you have any additional support needs as a results of a disability, medical condition, or specific learning difficulty, we will try to provide you with whatever assistance you require during your visit to our office.

We can also arrange for a ramp to be placed outside our office to allow wheelchair access, just let us know when you intend on calling in.

We are also happy to arrange for one of our staff to visit you at your home, if required.

What do I need to bring with me?

You will need to bring photographic evidence of your identity (such as a valid Passport or current Drivers Licence) and two pieces of correspondence confirming your home address (such as a bank statement or utility bill, both of which must not be more than 3 months old).  All documentation must be the original as copies will not be acceptable.

It would also be helpful if you can bring any papers relating to the matter in question.

Any other questions?

Contact us by telephone and or email for further information.  You can also visit our Facebook and Twitter pages for more information on the legal services we offer – don’t forget to follow, like and share our posts!

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    Jonathan Taylor
    16:59 01 Feb 20
    We just wanted to thank North Ainley Solicitors again for... all your help. From the initial conversation with Vinesh explaining the process to Cassie answering my many questions and getting us through the line! It’s always a stressful time moving home and we were so happy when you rang with the good news (and we could tell you were too!) and we have collected our keys for our gorgeous new home. We would most definitely recommend North Ainley to anybody moving house! Thanks for a great service.read more
    Maria Wheeldon
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    14:21 20 Dec 19
    I have just completed my sale and purchase of homes and... would strongly recommend north ainley to others based on the amazing customer experience I received from Cassie Stafford. Cassie made this whole process simple for me. She was attentive, personable, professional and amazing In all she did Thank you cassieread more
    Faz Sal
    Faz Sal
    10:00 18 Nov 19
    We came to North Ainley on 3 recommendations! Wanted to... say a huge thank you to Jill and Sophie in the conveyancing team. They have provided us a brilliant service and have always responded efficiently in a speedy and professional manner to our questions and emails. Jill and Sophie were very professional, caring and helpful at every stage of the process. Jill provided us with her great knowledge and her expert advice along the way and we really appreciated that. I would definitely recommend them as a team and would 100% use their services again! Thanks Jill and Sophie - we are so grateful for your help and genuine approach. Keep up the good work you are a credit to North Ainley! I would have no hesitation in recommending them and will use the company again for any future legal work I might need doing. Thank you :)read more
    Jason Saxon
    Jason Saxon
    14:05 17 Oct 19
    Would really recommend North Ainley. We dealt with Cassie... who was friendly and helpful throughout the whole process. We experienced challenges with our chain and Cassie always kept us up-to-date, re-assured us and did everything to push things along to completion. I would not hesitate to use them again. Thanks Cassie and co.read more
    Claire Wilmot
    Claire Wilmot
    10:03 16 Aug 19
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    Lisa Wright
    Lisa Wright
    15:05 25 Feb 19
    Cassie was fantastic throughout our sale and would... recommend North Ainley if selling or buying a house.read more
    Lynn Findlater
    Lynn Findlater
    18:55 01 Dec 18
    I have used North Ainley for a number of years. They have... successfully dealt with my parent's wills and more recently the sale of 2 properties. The staff are exceptional and imparticular Cassie who took care of the whole process from start to finish whilst I was overseas. She diligently chased all third parties and kept me informed at all times. I would recommend North Ainley as they have proved themselves time and again over the last 10 years in all of my family's legal affairs.read more
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    Idnan Ahmed
    12:57 30 Nov 18
    Excellent service. handled my latest commercial purchase... professionally. Would recommend to anyone who is looking for a solicitors who are proffesional and easy to work with. Top service.read more
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    16:39 27 Nov 18
    Excellent! Very friendly and fantastic communication... throughout. Nothing was to much trouble. Thankyou Vinesh and Cassie. Would definitely recommend.read more
    Anil M
    Anil M
    15:11 04 Nov 18
    Fantastic Solicitors firm. Very professional. Close to... Oldham Town Centre. Answer all your questions and concerns. Keep you upto date at every stage. I have used this firm for many years in buying and selling property. You can not go wrong using North Ainley Solicitors.read more
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