Frequently Asked Questions

Below and some of the most frequent questions we are asked and their answers.  If your query is not answered here, please do not hesitate to contact us and we’ll do our utmost to help.

Where are you?

We are located on 34/36 Clegg Street,  Oldham  OL1 1PS, just opposite Parliament Square.  If you need directions please do not hesitate to contact us on 0161 624 5614.  You may also find the Directions page on our Get in Touch page helpful.

What are your opening hours?

We are open Monday to Thursday from 09.00 till 17.30 and Friday 09.00 till 17.00.  We are also open on Saturday mornings from 09.00 till 12.00, which is ideal if you wish to call into the office to return paperwork or have your identification certified.

Do I need an appointment?

We ask that you always make a appointment as it is not always possible to see clients who call into the office without an appointment.

How do I pay? Do you accept credit/debit cards?

We accept payment by cheque and also accept payment by debit card and credit card* either in person or over the telephone.  (*Please note an additional administration charge will be applied if you use a credit card).

I am disabled and find it difficult to get out.

No problem. We are happy to arrange for one of our staff to visit you in your own home.

What do I need to bring with me?

You will need to bring details of your national insurance number, two pieces of correspondence confirming your home address (such as a bank statement or utility bill, no more than 3 months old) and photographic evidence of your identity.

It would be helpful if you can also bring any papers relating to the matter in question.

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  • The receptionists were always very polite and welcoming.  Jennifer Kitchener was very thorough discussing the risks involved in transferring ownership and the overall process was conducted in a very professional and speedy manner.
    Mr T Higginbottom - Oldham